Your privacy is important to us.
It is GCX’s policy to respect your privacy regarding any information we may collect while operating our website. This privacy policy applies to GCX’s website found at www.gcx.co.za (hereinafter, “GCX”, “us”, “we”, or “www.gcx.co.za”). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the website. We have adopted this privacy policy (“privacy policy”) to explain what information may be collected on our website, how we use this information, and under what circumstances we may disclose the information to third parties. This privacy policy applies only to information we collect through the website and the Google Ads lead form extension but does not apply to our collection of information from other sources.
1. Website Visitors
Like most website operators, GCX collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring website, and the date and time of each visitor request. GCX’s purpose in collecting non-personally identifying information is to better understand how GCX’s visitors use its website. From time to time, GCX may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
GCX also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users. GCX only discloses logged in user IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.
2. The information we collect
We collect and process your personal information mainly to contact you for the purposes of understanding your requirements, and delivering services accordingly. For this purpose we may collect contact details including your name, designation, organisation and contact information.
We collect information directly from you where you provide us with your personal details. Where possible, we will inform you what information you are required to provide to us and what information is optional.
Website usage information may be collected using “cookies” which allows us to collect standard internet visitor usage information.
3. How we use your information
We will use your personal information only for the purposes for which it was collected. In addition, where necessary your information may be retained for legal or research purposes.
For example:
To gather contact information;
To confirm and verify your identity or to verify that you are an authorised user for security purposes;
For the detection and prevention of fraud, crime, money laundering or other malpractice;
To conduct market or customer satisfaction research or for statistical analysis;
For audit and record keeping purposes;
In connection with legal proceedings.
4. Disclosure of information
We may disclose your personal information to our service providers who are involved in the delivery of products or services to you. We have agreements in place to ensure that they comply with the privacy requirements as required by the Protection of Personal Information Act.
We may also disclose your information:
5. Information Security
We are legally obliged to provide adequate protection for the personal information we hold and to stop unauthorized access and use of personal information. We will, on an on-going basis, continue to review our security controls and related processes to ensure that your personal information remains secure.
Our security policies and procedures cover:
Physical security;
Computer and network security;
Access to personal information;
Secure communications;
Security in contracting out activities or functions;
Retention and disposal of information;
Acceptable usage of personal information;
Governance and regulatory issues;
Monitoring access and usage of private information;
Investigating and reacting to security incidents.
When we contract with third parties, we impose appropriate security, privacy and confidentiality obligations on them to ensure that personal information that we remain responsible for, is kept secure.
We will ensure that anyone to whom we pass your personal information agrees to treat your information with the same level of protection as we are obliged to.
6. Your Rights: Access to information
You have the right to request a copy of the personal information we hold about you. To do this, simply contact us at the numbers/addresses as provided on our website and specify what information you require. We will need a copy of your ID document to confirm your identity before providing details of your personal information.
Please note that any such access request may be subject to a payment of a legally allowable fee.
7. Correction of your information
You have the right to ask us to update, correct or delete your personal information. We will require a copy of your ID document to confirm your identity before making changes to personal information we may hold about you. We would appreciate it if you would keep your personal information accurate.
8. Definition of personal information
According to the Act ‘‘personal information’’ means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person. Further to the POPI Act, COR Concepts also includes the following items as personal information:
All addresses including residential, postal and email addresses.
Change of name – for which we require copies of the marriage certificate or official change of name document issued by the state department.
9. How to contact us
If you have any queries about this notice; you need further information about our privacy practices; wish to withdraw consent; exercise preferences or access or correct your personal information, please contact us at the numbers/addresses listed on our website.
10. Advertisements
Ads appearing on our website may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognise your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This privacy policy covers the use of cookies by GCX and does not cover the use of cookies by any advertisers.
11. Links to External Websites
Our Service may contain links to external websites that are not operated by us. If you click on a third party link, you will be directed to that third party’s website. We strongly advise you to review the privacy policy and terms and conditions of every website you visit.
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party websites, products or services.
12. Ads Remarketing
We use the remarketing services to advertise on third party websites (including Google & LinkedIn) to previous visitors to our website. It could mean that we advertise to previous visitors who haven’t completed a task on our website, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.
You can set preferences for how Google advertises to you using the Google Ad Preferences page.
13. Protection of Certain Personally-Identifying Information
GCX discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on GCX’s behalf or to provide services available at GCX’s website, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using GCX’s website, you consent to the transfer of such information to them. GCX will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, GCX discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when GCX believes in good faith that disclosure is reasonably necessary to protect the property or rights of GCX, third parties or the public at large.
If you are a registered user of www.gcx.co.za and have supplied your email address, GCX may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with GCX and our services. GCX takes all measures reasonably necessary to protect against the unauthorised access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.
You can request access at any time to your data so as to have your data checked, rectified, or deleted. You can lodge a complaint with regards to the Protection of Personal Information Act at any time with the Information Regulator using the email address [email protected] or at justice.gov.za/inforeg.
14. Aggregated Statistics
GCX may collect statistics about the behavior of visitors to its website. GCX may display this information publicly or provide it to others. However, GCX does not disclose your personally-identifying information.
15. Call Recording
GCX may record calls and retain calls for quality and research purposes.
16. E-Commerce
Those who engage in transactions with GCX – by purchasing GCX’s services or products, are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, GCX collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with GCX. GCX does not disclose personally-identifying information other than as described in this policy. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.
17. Privacy Policy Changes
Although most changes are likely to be minor, GCX may change its privacy policy from time to time, and at GCX’s sole discretion. GCX encourages visitors to frequently check this page for any changes to its privacy policy. Your continued use of this website after any change in this privacy policy will constitute your acceptance of such change.
18. Contact Information
If you have any questions about this privacy policy, please contact us.
